The Continuing Time Warner Cable (Guys)

December 28, 2012 at 5:40 pm 4 comments

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The follow on :

http://thatwoman.wordpress.com/2012/12/19/time-warner-cable-guys-they-came-they-saw-they/

So all was well Thursday until Friday night at 7:38 when the pixelating once again started to show up. Friday night the wind was blowing and a lot was happening- I thought maybe the outage may have been a general outage.
Saturday was no better so I called the number I was given incase I had problems again. Within the hour the “cable guys” arrived saw the the pixelating for themselves .

Now here is where it gets interesting – I have had internet since 1995 BUT I have had cable TV since the mid 1980″s – during that time the television set have been moved from one side of the house to the middle to other side. After much up and downing in that “horrendous basement domain”( belonging to my husband) it seems at one point older cable was spliced into newer cable. However we had then had a furnace put in and the cable was on top of the ductwork with a “splitter”.

This apparently was the spot where the trouble was happening. Without taking down the ductwork they couldn’t be sure so they ran a new inside cable to the television and so far so good it has been nearly a week and I haven’t had any issues.
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So that is me sorted I hope but as one commentator wrote

what about US

. As I know there are more of you out there and quite frankly if it is not a “general outage” then each household in Lorain will have to be dealt with on an individual basis .

How do we go about that when the call centers etc. are not local.I have a few thoughts but would welcome suggestions as to how to make the technicians aware of our problems without having to send letters to the FCC and CEO of Time Warner ?

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Entry filed under: Charleston Village, city of lorain, Corporate responsibility, media. Tags: , , , , .

…….”And do their mothers mortal hurt”……. Gabriel Miller – a child of light- remembering the smile

4 Comments Add your own

  • 1. joe smith  |  January 22, 2013 at 12:37 pm

    January 22, 2013, high winds, vey cold air, pixulation from time Warner. How are you dish and direct TV customers doing?

  • 2. joe smith  |  January 22, 2013 at 12:53 pm

    This is strange. After surfing a bit it seems that MSNBC and to a lesser degree Fox News are the station with a problem. Not that’s funny!

  • 3. Loraine Ritchey  |  January 22, 2013 at 1:07 pm

    Hi Joe they tell me YWC those channels especiallychannel 19 for us it is the signal strength and so when there is an interuption in signal they are the first ones to go. Since they replaced the old splitters and put in the new cable in the basement I haven’t had an issue and I have been checking and surfing. The TWC guys want you to report the problem ( I know I know) but do me a favour call TWV Elyria office tell them the issue m ake a note of the time and what was said and what happens…. thanks samre for anyone else with issues please do the same you can email me Lorritch7@gmail.com

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