CVS Pharmacy- Meister Road- Hopping Mad!
by Loraine Ritchey firstname.lastname@example.org
Whilst I had no umbilical cord attachment ( as it seems my husband had to Willow) I do expect them to live up to their televison ad personnas ( silly me I forgot the customer really is the bothersome consumer lately) However it is thrown up in our faces all the time how helpful their Pharmacy people are
So I expected more from my “miraculous” Meister Road CVS pharmacy, when my 89 year old mum had called in her prescription.
Now I do understand that things happen with computers, I understand that when I go to pick up the prescription there is a problem and somehow her insurance is not showing in the system on the Monday morning of this week, I understand that I can call the insurance people, I did .
“Oh we are so sorry we are having computer problems, you aren’t alone, but the pharmacy know what to do when this happens!
Can they call you ?
Certainly here is my number .”
I call the pharmacy full of people who care ( their ads say so ) at the Miraculous Meister Road , Lorain Ohio.
“We don’t make those calls- your mother isn’t in the sytem “ “well he said you knew what to do in this sort of situation and that you should call him”
With a very disgruntled ( I have to bother with this woman attitude) Yes! alright I will call.
The phone rings
“That isn’t the right number ,
That is the number I was given but here is the woman I spoke to .
“We really dont make these calls – your mother isn’t in the system.
I told you the system has a glitch he said to call him .
I went back 6 hours later thinking surely in the age of computer instantaneous satisfaction the poor little old lady would be back “in the system”,
Your mother isn’t in the system nothing we can do.
OK I did not want to face these frosty face pharmasutical robots a forth time to hear “your mother isn’t in the system” – – the insurance was sending me a letter and a computer generated card so I waited – mum still had two pills left on each of her prescriptions.
The card duly arrived YEA!!!! I waited a further 5 hours after the card arrived in the mail and went back to the pharmacy .
A technician??? or perhaps a cashier in a white coat looked at me as if I was trying to cheat the system stated :
“This should be cash”
No ! there was a computer problem- sorry you will have to put it through again and just to be sure here is the card note the dates please.
It will take 10 minutes as we have to run it through
So off I toddle -buying all sorts of cosmetics and more haircolor, as life has turned me prematurely grey and the stress has caused my weight gain ( at least that is what the “musak” told me whilst I have been waiting on phones trying to sort this problem out…….. I needed some major repair. So up I went to the counter with at least 80 dollars worth of things to make me relaxed and beautiful.
Uh! OH there was that look again on their faces-
YOUR MOTHER ISN’T IN THE SYSTEM!!!!
You have the card
YOUR MOTHER ISN’T IN THE SYSTEM
Do you want to pay for those- (looking pointedly at my purchases)
said Frosty Face Pharmacy robot
I looked at her – I looked at the people standing there like “moronic muppets” and decided
NO! they were no longer in MY system. I left them on the counter and proceeded to walk from the store – when from behind the computer screen a
“OH MY GOD” ( said with disgust )
directed toward me came wafting through the “pharmacy air”
It was no ordinary miracle that I didn’t tell them in less than lady like language what I thought – However, I merely stated I have been here 4 times now and still haven’t received a prescription or any help but and then to it came once more
NOTHING WE CAN DO SHE ISN’T IN THE SYSTEM
So truth in advertising . “CVS Pharmacy that cares the way you do – CVS Pharmacy for all the ways you care”
Well couldn’t prove it by me , they have been as helpful in this situation as a boil on the backside.
I will get this sorted tomorrow one way or another but my husband and I will no longer be frequenting the “old” CVS store or the new one !