Revisit Paula’s Plan for the City

June 18, 2008 at 8:59 pm 1 comment

ED Note : I thought with all the discussion of what to do , how to do – that we should revist Paula Tobias’ thoughts from last year as she answered questions from Charleston Village Society on her plans should she win the Mayoral election . The article in full can be found here
Paula Tobias by Paula Tobias

General:
A.
Create Office on Planning and Performance
to manage and facilitate all internal strategic and operational planning, monitor and evaluate results, and recommend adjustments to keep the city in line with meeting its goals. Works with the City Auditor to begin to tie resource allocation to measures of service effectiveness using performance-based budgeting principles. This is a movement recommended for cities by the General Accounting Standards Board (GASB), the Government Finance Officers Association (GFOA), the International City/County Management Association (ICMA) and the Federal Government through the Government Performance and Results Act.

B.
Create an internal City Management Cabinet
that meets weekly comprised of appointed and elected officials and department heads to build a better overall understanding of the needs and priorities of the city and improve decision making and budgeting processes.

C.
Support city department heads
with professional development related to the use of planning, budgeting, monitoring and other management and evaluation tools.

D.
Support organizational improvement and involvement of employee work teams.
Empower employees to identify solutions and solve problems to maximize customer service for all Lorainites. Encourage managers to support and evaluate employees based on strategic performance areas related to the plan.

E.
Partner
with area companies, government and educational institutions to leverage no-cost or low-cost quality improvement and customer service training for city employees.

F.
Investigate and implement best practices
and national models of city service delivery. Use this information in developing key indicators, programs and processes.

G.
Recognize city employees
for exemplary service and quality improvement suggestions through an employee recognition program.

H.
Recognize citizens
for quality improvement suggestions through an annual citizen recognition program.

I.
Review
all regulations, zoning, building codes, design standards to assess their impact on the community’s strategic priorities and take action to remove barriers to the desired results.

J.
Review the function
, responsibility and structure of all city-appointed commissions, boards and committees and make adjustments with City Council to maximize effectiveness.

K.
Establish a Mayor’s 24-Hour Action Center
online and by phone, where citizens can call or click on a Citizen Action Center link 24 hours per day to make service requests or share suggestions about how to improve city services to their respective city council representatives and the Mayor’s Office. A 48 hour response time will be implemented for initial return calls and the information will be circulated among department heads and appropriate council members for follow-up.

L.
Encourage and fund the use of technology
across city departments to provide better access to information, forms and services to citizens.

M.
Televise all regular Lorain City Council
meetings to promote interest and accountability in city government.

N.
Employ the regular use of public engagement strategies
including quarterly town hall meetings, community dialogue sessions and focus groups on strategic subjects, and annual community survey.

O.
Establish Office of Volunteerism
Put talented Lorainites to work for Lorain, bringing leadership, skills, added resources and volunteer solutions to city affairs. The office will recruit, in-service and place volunteer community leaders in volunteer leadership positions to advance strategic mayor-appointed committees, councils, and projects. The office will also recruit and deploy volunteers to help with city-operated programs and facilities such as parks, health services, senior programming, community celebrations, schools and other organizations. (This office will not replace current city positions, but rather add volunteer capacity to emerging initiatives in line with collective bargaining agreements and at no cost to the taxpayers.)

Entry filed under: city of lorain, Paula's Perspective, Tobias' Thought for Today.

Henery is Candid with Camera Revisit – Paula’s Plan – SAFETY

1 Comment Add your own

  • 1. muley  |  June 19, 2008 at 1:51 pm

    …Paula, I was in agreemeent with your ideas when you ran for office, and still am. I’m so glad you have decide to stay involved in our cities day-to-day operation. Anybody seen any other candidates continue to try to help our city after their loss in the past elections, besides Paula and Brian Hazelett?

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