A Time with Time Warner- Lorain City Council
The council chambers were hardly packed with irate citizens however, those that came clearly showed their frustration with their Time Warner issues.
Chris Thomas – Time Warner Cable
Photo credit – LISA MILLER
You can read the Chronicle coverage here :
Bad cable service may spur competition in Lorain by Evan Goodenow
Exorbitant rates, especially for “bundled” service in which customers receive cable, Internet and phone service from the company.
Pixilated or frozen images on some television channels.
An automated customer service center that makes reaching customer representatives difficult, and different customer representatives offering different solutions to complaints.
Frequent service disruptions due to antiquated equipment such as old cable boxes.
Morning Journal coverage here:
Lorain citizens voice complaints about Time Warner at public hearing by Jessica James
Ritchey explained to Thomas her experience with Time Warner customer service which resulted in a seven-hour long phone call about Internet problems.
“Since July 12, 2012, I have been blocked from my IP address intermittently,” she said. “Geek Squad recommended I call Time Warner and get the IP address changed. I called Time Warner and after seven hours on the phone 😦 (NOTE: once again this wasn’t accurate) my IP address did not change.”
But there is a truth in the Chronicle article that should be highlighted:
Photo Credit – LISA MILLER
Lorain received nearly $658,000 in annual franchise fees last year from Time Warner which earned about $21.4 billion in revenue last year. With 5 percent of customer payments going to Lorain, Ritchey said city officials should help residents unsatisfied with Time Warner. “Your citizens leave Time Warner, you lose revenue,” she said.
I asked the City of Lorain, as per the previous article
to please , since they are receiving a substantial franchise fee to appoint an ombudsman or designate someone from the administration to be our representative -a person locally to turn to- when as according to the Morning Journal article
Ritenauer said roughly 9,125 households are Time Warner customers.
Mr. Chris Thomas , Time Warner assured those of us present Time Warner would look into everyone’s complaints.
As for me I will send out the link to this post later and see if my IP is still a no no. Actually I think there is a more subversive issue with another electronic entity “ecelerity” that is the key to my issues– we will see 🙂