Medical Care – a consumer’s perspective-Brookdale ( Skilled Nursing)

June 15, 2019 at 9:10 pm Leave a comment

Part Onehttps://thatwoman.wordpress.com/2019/03/22/the-ratings-of-medical-facilities-series-it-begins/

Part Two- https://thatwoman.wordpress.com/2019/04/09/medical-care-from-a-consumers-perspective-ohio/

Part Three- https://thatwoman.wordpress.com/2019/04/22/medical-care-a-consumers-prospective-mercy-health-lorain/

Part Fourhttps://thatwoman.wordpress.com/2019/04/29/medical-care-a-consumers-perspective-mercy-health-lorain-2/

Part Five – https://thatwoman.wordpress.com/2019/05/27/medical-care-a-consumers-perspective-cleveland-clinic-rehab-hospital/

This time when we were told we would have to  make plans for my  husband to  leave the Cleveland Clinic Rehabilitation Hospital ( after 19 days) were were given a list with  54 skilled nursing facilities but more time in which to  make a decision.

The case worker at Cleveland Clinic Rehab Hosp. printed out a list of 54  facilities within a 25 mile radius, with  ratings from Medicare .gov Nursing Home Compare .

As you  can see page one  with  the closest to  home ( as I  already  had checked them out) were crossed off.  “One” of  the complaints I  have of Medicare in their ratings , in our situation, was we needed  physical therapy  and rehabilitation and although  “staffing” was rated, Health  inspections and Quality   were rated  there was not a rating for the “caliber” of rehab and therapists.

 

I would like to  point out that at Brookdale  aka  WESTLAKE VILLAGE CARE CENTER 28540, village Drive Westlake Ohio 44145 , the rehab therapy  and therapists were excellent. I  wish  I could say  the same for  90  percent of their aides.

20 of the 54 facilities were listed in their staffing  by Medicare as “much  below or below average”, even when their overall rating was above average or much  above average – very  confusing .

The star system given my  Medicare was also  misleading ( Brookdale) – Westlake Village was given a 5  out of 5  star , comforting to  me when we chose this facility  and also  the staffing as “above average” – I don’t know who at Medicare rates these facilities but this was not in any  way  a 5 star facility unless the bar is set  very  low!!!!

Take a look at the first page ( first photo) of the report of the 5 facilities  4 received 4 out of 5 stars but each  of them has a rating of below average for staffing.  and one Lake Pointe Health  Care a 1.

NOTE: you  really  have to  do  your homework and that is hard when you  are having to  choose a facility  for a loved one during a traumatic time. I thought I  had done my  homework with  this facility. Since my  husband was in the University  Hospital system, as were all his doctors, I  checked and  Brookdale  had access to  either the Cleveland Clinic System and for us a doctor with  University  Hospitals.  It had taken me weeks of being “out of our system to  get him back into  UH.

I was happy  in our choice having done as much  research  as I  could , ratings , recommendations etc.  looking on line . https://www.brookdale.com/en/communities/brookdale-westlake-village.html?cid=yext

The trip from the Cleveland Clinic Rehabilitation Hospital via “transport” was again a fiasco  of waiting  and  miscommunication as to  what sort of transport was needed.

Although  I had had problems at the Cleveland Clinic they  had been addressed  for the most part quickly  and efficiently , however we left on a sour note and with  “personal belongings in a large bag”.

Due to  the tension dealing with  Doc Martens  transport I didn’t realize that along with  my  husband carried by  one of the administrative staff to  the ambulance was  the lift pads and sling pad  from both  his bed and  wheelchairs  and various items .

 

The  lift pads/sling pads ( plastic)  we discovered later ,when I  looked into  the closet at Brookdale where the bag had been placed as personal effects   had fecal matter attached, bad enough  but considering this was also  contaminated with  C’diff  most worrying and dangerous in my  laypersons opinion.

Here we were bringing into  another facility  contaminated matter!!! This practice of transporting these items  should not occur , after all you  don’t know where they  have been.

This was not a good start to  our stay  and within 4 days I  was ready  to  pull my  husband out of this 5 star establishment ……. TO  BE CONTINUED…..

 

 

Entry filed under: a Cow -elle opinion, Doctor/Physician, hell is other people. Tags: , , , , .

June 3rd – archeology of sorts- Chris Ritchey July 3rd- continuing – Chris Ritchey

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